Frequently Asked Questions (FAQ)

1. Shipping & Delivery

Do you ship internationally? Currently, we only ship within the United States.

What are your shipping charges? We charge a flat rate of $15.00 for all orders across the USA.

How long will it take to receive my order? The total estimated delivery time is 4 to 12 business days. This includes:

  • Handling Time: 1-2 business days.
  • Transit Time: 3-10 business days.

How can I track my order? Once your order is shipped, we will send you an email with a tracking number. You can use this number on our website or the carrier’s site to see your package’s location.

2. Returns & Refunds

What is your return policy? We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

How do I start a return? To start a return, please contact us at support@ticktide.shop. If your return is accepted, we will send you instructions on how to proceed.

Are there any restocking fees? No, we do not charge any restocking fees on returns.

3. Payments

What payment methods do you accept? We currently accept payments through PayPal and Stripe. Both are secure and encrypted platforms.

Is my payment information safe? Yes. Your payment is processed through SSL-encrypted gateways (PayPal/Stripe). We do not store your private payment details on our servers.

4. General Questions

Where is TickTide located? Our business is located at 345 East 24th Street, New York, NY 10010, United States.

How can I contact you? You can reach our support team via email at support@ticktide.shop. We typically respond within 12-24 hours.